Privacy Policy

1. Introduction

Welcome to Lucenne EDU Learning Coach ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and AI-powered learning services.

2. Information We Collect

Personal Information
  • Account Information: Email address, username, and authentication credentials
  • Profile Data: Learning preferences, progress tracking, and educational goals
  • Communication Data: Messages and interactions with our AI learning coach
Usage Information
  • Learning Analytics: Practice case completions, response patterns, and time spent on activities
  • Technical Data: Device information, browser type, IP address, and access logs
  • Performance Data: Assessment results, learning outcomes, and skill development metrics

3. How We Use Your Information

Educational Services
  • Provide personalized learning experiences
  • Track and report learning progress
  • Generate AI-powered feedback and guidance
  • Recommend relevant learning content
Platform Improvement
  • Analyze usage patterns to enhance features
  • Improve AI learning algorithms
  • Ensure platform security and reliability
  • Provide customer support services

4. AI and Machine Learning

Our AI learning coach processes your interactions to provide personalized educational guidance. This includes:

  • Conversational AI: Your chat messages are processed to generate relevant responses and learning support
  • Learning Analytics: Your practice case responses are analyzed to assess understanding and provide feedback
  • Adaptive Learning: Your progress data is used to personalize the learning experience
Important: We do not use your personal data to train general AI models that would be shared with other organizations.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

Scenario Data Shared Purpose
Service Providers Technical data, usage analytics Platform hosting, AI services, analytics
Legal Requirements As required by law Compliance with legal obligations
Educational Institutions Progress reports (with consent) Academic assessment and certification

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption

Data encrypted in transit and at rest

Access Controls

Strict authentication and authorization

Monitoring

Continuous security monitoring and logging

7. Your Rights and Choices

You have the following rights regarding your personal information:

Request a copy of the personal information we hold about you, including learning progress and interaction history.

Request correction of inaccurate or incomplete personal information in your profile or learning records.

Request deletion of your personal information, subject to legal and legitimate business requirements.

Request export of your learning data in a structured, commonly used format for transfer to another service.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill legal obligations:

  • Account Data: Retained while your account is active and for 7 years after closure
  • Learning Records: Retained for educational and certification purposes as required
  • Chat Logs: Retained for 2 years to improve AI services
  • Technical Logs: Retained for 1 year for security and troubleshooting

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Cookie Type Purpose Duration
Essential Authentication, security, basic functionality Session/1 year
Analytics Usage statistics, performance monitoring 2 years
Functional Preferences, personalization settings 1 year

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions for data protection standards
  • Certification schemes and codes of conduct

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:

  • Email notification to your registered address
  • Prominent notice on our platform
  • In-app notifications for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Email

services@lucenne.com

Response Time

We aim to respond to all privacy inquiries within 30 days of receipt.