Lucenne EDU is designed to support learning, coaching, and progress reporting. We collect the minimum information needed to operate the platform, personalize the experience, secure the service, and support legitimate educational and legal requirements.
1. Introduction
Welcome to Lucenne EDU Learning Coach. We are committed to protecting your privacy and safeguarding the information used to deliver our educational platform and AI-supported learning services.
2. Information We Collect
Personal Information
- Account Information: Email address, username, and authentication credentials.
- Profile Data: Learning preferences, progress tracking, and educational goals.
- Communication Data: Messages and interactions with our AI learning coach.
Usage Information
- Learning Analytics: Practice case completions, response patterns, and time spent on activities.
- Technical Data: Device information, browser type, IP address, and access logs.
- Performance Data: Assessment results, learning outcomes, and skill development metrics.
3. How We Use Your Information
Educational Services
- Provide personalized learning experiences.
- Track and report learning progress.
- Generate AI-powered feedback and guidance.
- Recommend relevant learning content.
Platform Improvement
- Analyze usage patterns to enhance features.
- Improve AI learning algorithms.
- Ensure platform security and reliability.
- Provide customer support services.
4. AI and Machine Learning
Our AI learning coach processes interactions to provide personalized educational guidance, including:
- Conversational AI: Chat messages are processed to generate relevant responses and learning support.
- Learning Analytics: Practice case responses are analyzed to assess understanding and provide feedback.
- Adaptive Learning: Progress data is used to personalize the learning experience.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:
| Scenario | Data Shared | Purpose |
|---|---|---|
| Service Providers | Technical data, usage analytics | Platform hosting, AI services, analytics |
| Legal Requirements | As required by law | Compliance with legal obligations |
| Educational Institutions | Progress reports (with consent) | Academic assessment and certification |
6. Data Security
We implement technical and organizational measures to protect personal information:
- Encryption: Data encrypted in transit and at rest.
- Access Controls: Strict authentication and authorization controls.
- Monitoring: Continuous monitoring, logging, and incident response.
7. Your Rights and Choices
You may have the following rights regarding your personal information:
- Right to Access
- Request a copy of the personal information we hold about you, including learning progress and interaction history.
- Right to Correction
- Request correction of inaccurate or incomplete personal information in your profile or learning records.
- Right to Deletion
- Request deletion of your personal information, subject to legal and legitimate business requirements.
- Right to Portability
- Request export of your learning data in a structured, commonly used format for transfer to another service.
8. Data Retention
- Account Data: Retained while your account is active and for 7 years after closure.
- Learning Records: Retained for educational and certification purposes as required.
- Chat Logs: Retained for 2 years to improve AI services.
- Technical Logs: Retained for 1 year for security and troubleshooting.
9. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, security, basic functionality | Session / 1 year |
| Analytics | Usage statistics, performance monitoring | 2 years |
| Functional | Preferences, personalization settings | 1 year |
10. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We use safeguards including:
- Standard contractual clauses approved by regulatory authorities.
- Adequacy decisions for data protection standards.
- Certification schemes and codes of conduct where applicable.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:
- Email notification to your registered address.
- Prominent notice on our platform.
- In-app notifications for significant changes.
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us at services@lucenne.com.
We aim to respond to privacy inquiries within 30 days of receipt.